Use case · Customer support

Dictation for customer support

Support agents use Juleep to speak ticket replies, internal notes and chat messages, and Juleep types them into the help desk in the tone set for that app, with snippets for the answers they give every day.

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Examples

What you say, and what Juleep types

Talk like you talk. Juleep keeps what you meant.

Ticket replies

HELP DESK · EMAIL STYLE
You say

hi john so sorry about that um the refund went out today and it should show up in uh three to five business days

Juleep types

Hi John, so sorry about that. The refund went out today, and it should show up in three to five business days.

Canned answers as snippets

SNIPPET
You say

reset steps

Juleep types

To reset your password, open Settings, choose Account, then Reset password. The link in the email works for 24 hours.

Save the text once. Say its name on its own and Juleep types the whole answer.

Internal notes

HELP DESK · NOTES STYLE
You say

customer is on the starter plan no wait the team plan and the export fails on files over two gigs

Juleep types

Customer is on the Team plan, and the export fails on files over two gigs.

Change your mind mid-sentence and Juleep keeps the version you meant.

Asking a colleague

SLACK · CHAT STYLE
You say

hey mark can you uh check if the billing page is down for you too

Juleep types

Hey Mark, can you check if the billing page is down for you too?

Features

Built for this work

Snippets for canned answers

Say “reset steps” or “refund policy” and Juleep types the text you saved for it.

A tone for each app

Polite and complete in the help desk, short in Slack. You set how much each style tidies.

Custom words

Product names, plan names and feature names come out spelled right.

Raw and cleaned text side by side

Check exactly what changed before you send a reply.

Time saved

How much time does it save?

At 1,200 words a day of ticket replies and notes, typing at 40 words a minute and speaking at 150, dictation saves about 22 minutes a day, or about 88 hours a year. Those numbers are assumptions. Change them below.

Saved a week1.8 h
Saved a year88 h
Worth a year$2,200
Work days to earn back $496

Saved time = words ÷ typing speed − words ÷ speaking speed. We count 5 working days a week and 48 weeks a year, and round to two figures. The defaults are assumptions, not measurements: put in your own. Time spent thinking about what to write stays the same either way.

FAQ

Questions

Does Juleep work in my help desk?

Juleep types wherever your cursor is, so it works in help desks that run in the browser and in desktop apps.

Does customer information leave my computer?

Your voice and the text you dictate stay on your computer. Speech recognition and cleanup both run there. Text goes to a provider only if you give a style your own API key.

Will it change the tone of my reply?

Only as much as you tell it to. Each app gets a style where you set the tone and how much Juleep tidies, and every take shows which words changed.

How much faster is a reply by voice?

If you type at 40 words a minute and speak at 150, a 120-word reply takes 3 minutes to type and under a minute to say. Those speeds are assumptions: put your own into the calculator on this page.

Try it on your own work.

Free for 2,000 words a week, with no account and no card.

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